FAQ
Ordering, Shipping, & Returns Queries

At HoseBox, we strive to make our partnership as accessible and hassle-free as possible. Hence, we don’t enforce a strict minimum order quantity for becoming a distributor. However, we recommend starting with a reasonable quantity of products to better understand their demand in your market. We do provide discounts for larger orders, which our sales team would be happy to discuss in more detail with you.

 

Remember, our team is always ready to help you find the best solution for your business needs. Feel free to reach out to us at sales@https://hosebox.com or call us at 1-800-592-3176.

HoseBox offers flexible payment terms for our dealers and distributors to ensure smooth transactions. At HoseBox, we welcome our new customer applicants to order product using Master Card, Discover, Visa, or American Express credit cards. Our standard payment terms is Credit Card.
For larger orders or special circumstances, we may consider 2/10 NET 30 terms. Additionally, all products must be ordered in HoseBox standard pack quantities and packaging. Distributor direct-to-customer online orders must receive written HoseBox Inc. approval.

 

Please reach out to our sales team at sales@https://hosebox.com or call us at 1-800-592-3176 to discuss your specific needs. We’re always ready to work out the best payment solutions that will fit your business model.

 

Remember, we are here to support you every step of the way in your journey as a HoseBox dealer/distributor.

At HoseBox, we understand that shipping efficiency is critical to the success of your business. For bulk orders, we work closely with a network of reliable shipping partners to ensure your orders reach you safely and on time.

 

Lead times can vary depending on the volume of the order and the specific products ordered. Our base delivery terms are in the 1-5 day range depending on your location, but it may increase for the big bulk orders. We recommend contacting our sales team for more precise timelines based on your specific order.

 

We also offer drop-shipping services for our dealers/distributors. This means we can send orders directly to your customers on your behalf, saving you time and resources.

 

If you have special shipping requests or need a rush on your orders, please get in touch with us at sales@https://hosebox.com or call us at 1-800-592-3176. Our team will do their utmost to meet your business needs.

Freight is prepaid at $5,000.00 on net orders shipped to one location within the 48 contiguous states. For orders totaling less than $5,000, customers have the option to select one of the following: Freight will ship UPS Collect (account number must be provided) or Prepaid/Add – Freight will ship UPS, and freight cost will be added to the invoice. It is HoseBox’s policy to ship orders complete. If a requested ship date is not provided, the order will ship within 7 calendar days (orders typically ship within 2-3 days).

Hose Box Questions

Absolutely! We understand that logistical efficiency is key in today’s competitive market. That’s why HoseBox offers a dropshipping service for our dealers and distributors.

 

With our dropshipping program, you can bypass the hassle of inventory management and logistics. When your customers place an order, we handle the fulfillment process and ship the products directly to your customers on your behalf.

 

Not only does this service streamline your operations, but it also enables you to offer a wider range of HoseBox products without having to invest in inventory upfront.

 

$20.00 per order convenience fee will be applied to all orders. HoseBox policy is to ship all orders complete. In the event products are out of stock or delayed, all available product will be shipped as soon as possible. Remaining products will be shipped as a backorder once all are in stock. If partial orders and/or backorders are accepted and/or expected, this must be indicated on the application.

 

To learn more about our dropshipping program, please contact us at sales@https://hosebox.com or call us at 1-800-592-3176. We’re always here to support your business needs!

We at HoseBox prioritize customer satisfaction and ensure that our dealers and distributors are fully equipped to handle returns or complaints.

 

Here’s our process:

Return Policy: All products being returned for credit must be returned in the original unopened standard pack in the master shipping carton and be received in new saleable condition. Products returned due to overstock, lost sales, order error, undeliverable, and rejected and canceled shipments are subject to a 20% restock charge. The customer is responsible for all freight expenses for returned product. Any product returned to HoseBox Inc. that is a non-Hose Box product will be disposed of.

 

Initiating a Return: To initiate a return, dealers or distributors can direct their customers to contact us at sales@https://hosebox.com. Once the return is accepted, we’ll send an RMA return packing slip, as well as instructions on how and where to send the package. HoseBox will cover the cost of return shipping only when the returned item is found defective or misrepresented.

 

Damages and Issues: We ask our dealers and distributors to instruct their customers to inspect their order upon receipt and contact us immediately if the item is defective, damaged, or if they received the wrong item. We are committed to 100% customer satisfaction and will gladly work with our customers to resolve any issues.
Items must be returned to HoseBox for inspection by our Service Team. Please call to obtain an RMA number prior to returning any product. The return freight cost will be paid by the customer. Credit will be applied once an inspection is complete and approved.

 

Exchanges: If customers wish to exchange an item, they should return the item they have, and once the return is received, inspected, and accepted, make a separate purchase for the new item. Return policy is applied to exchanges too. 

At HoseBox, we understand the importance of having a specific market or territory to focus on for our distributors. Therefore, we are open to discussions around territory protection based on the size of orders and the distributor’s capabilities.

 

Typically, if a distributor can demonstrate a strong potential for sales and an ability to service and support the customers in a specific area, we may consider granting territory protection for that area. However, this generally correlates with the volume of orders made.

 

In other words, the size of your order does influence the possibility of securing a protected territory. Larger orders may secure larger or more exclusive territories.

 

For detailed discussions around territory protection and order sizes, please reach out to our sales team at sales@https://hosebox.com or call us at 1-800-592-3176. We’re eager to understand your business goals and discuss how we can best support them as a HoseBox distributor.

At HoseBox, we ensure our distributors are the first to know about any new products or changes to our product line. Here’s how we keep you updated:

 

Distributor Newsletter: Subscribing to our distributor newsletter is the best way to get updates on new product launches and significant product changes. It’s filled with important information about our hydraulic solutions and other relevant industry news.

 

Distributor Portal: We maintain a dedicated online portal for our distributors, which is regularly updated with the latest product information, technical specifications, marketing materials, and more.

 

Direct Communication: Our sales team is always ready to provide personal updates through emails, phone calls, or meetings. Feel free to reach out to your dedicated account manager for any specific inquiries.

 

Trade Shows and Conferences: We announce many of our new products and updates at industry events. We encourage all our distributors to attend these events whenever possible.

 

Remember, your success is our success. That’s why we ensure you’re always up-to-date with the latest from HoseBox.

Product-Related Queries

At HoseBox, we understand that our dealers and distributors are instrumental to our success, which is why we offer attractive bulk discounts to our partners. While we can’t disclose exact figures without a conversation about your specific needs and volume, we assure you that our discount structure is designed to foster a win-win relationship. The more Hydraulic Kits you order, the better the discount we can offer. We’re happy to discuss this in more detail and create a plan that best suits your business.

Absolutely! At HoseBox, we believe that knowledge is power, and we are committed to equipping our dealers and distributors with the information they need to succeed. We offer comprehensive product training for our Hydraulic Kits to all our partners.

The training program includes detailed product information, installation instructions, troubleshooting tips, and maintenance guidelines. By understanding our products inside out, our partners can confidently answer their customers’ queries, troubleshoot issues, and provide excellent service.

We also offer refresher training and updates when we release new products or make improvements to our existing lines. This ensures our dealers and distributors are always up-to-date with our offerings.

 

To schedule a product training session or to learn more about our training resources, please contact our Dealer Relations team.

Our Caps and Plugs Kits are designed with both quality and convenience in mind, and that extends to our packaging as well. For wholesale orders, each kit is securely packaged in a sturdy, branded box, protecting the product during transit and ensuring it arrives in perfect condition.

 

Inside the box, the components of the kit are neatly organized and securely held in place to prevent any damage. We also include a comprehensive guide in each kit, explaining the contents and their usage.

 

In terms of bulk shipments, multiple individual boxes are securely placed within larger cartons, providing additional protection during shipping. Special care is taken to ensure the packaging is both sturdy for transport and easy to handle upon arrival.

 

We are also open to custom packaging requests for large orders. If you have specific packaging needs or preferences, please discuss them with our sales team when placing your order.

At HoseBox, we’re dedicated to providing excellent support to our dealers and distributors. Here’s an overview of the support services we provide for product-related queries:

 

Dedicated Dealer Support Line: We have a dedicated phone line and email support channel for our dealers and distributors. Our knowledgeable customer service team is available to answer all your product-related queries and provide immediate assistance.

 

Online Resource Center: We offer a comprehensive online resource center that includes product manuals, installation guides, FAQs, and technical specifications for all our products. This allows you to access the information you need at any time.

 

Product Training: We provide regular product training sessions and workshops to keep our dealers and distributors updated about our product features, installation, and maintenance. We also provide training materials that you can share with your customers.

 

Regular Updates: We keep our partners informed about product updates, new releases, and any changes that may affect the products’ operation or installation.

 

Sales and Marketing Materials: To help you promote HoseBox products effectively, we provide a range of sales and marketing materials, including product brochures, promotional videos, and digital content for your websites or social media.

 

Our goal is to make sure you have all the support you need to sell HoseBox products confidently and successfully. If there’s anything specific you need help with, don’t hesitate to reach out to our support team.

Accessing technical specifications and product data sheets is straightforward for our dealers and distributors. We provide a variety of ways to get this crucial information:

 

Dealer Portal: Once you become a HoseBox dealer/distributor, you’ll gain access to our exclusive dealer portal. This online platform hosts all of our technical specifications, product data sheets, as well as other valuable resources. You can view or download this information directly from the portal at any time.

 

Direct Request: If you’re unable to find a particular document or need information for a specific product, you can request it directly from our dealer support team. Simply send an email or call our dedicated dealer support line, and we’ll provide the requested documents promptly.

 

Product Training Sessions: During our regular product training sessions, we often share detailed product information, including technical specifications and data sheets. Attending these sessions not only enhances your product knowledge but also ensures you have the latest technical data for our range of products.

 

We understand the importance of having accurate and detailed product information, and we strive to make it easily accessible for all our partners.

Installation & Maintenance Queries

Absolutely! At HoseBox, we understand the importance of proper installation of our products to ensure maximum performance and durability. Therefore, we are committed to equipping our dealers and distributors with thorough product knowledge and installation skills.

 

Here’s how we do it:

 

Training Sessions: We conduct regular in-person and virtual training sessions specifically designed for our dealers and distributors. These sessions cover everything from product overviews, installation procedures, troubleshooting, and maintenance tips.

 

Installation Guides: Each of our products comes with a comprehensive installation guide. These guides provide step-by-step instructions on the installation process, including safety measures, necessary tools, and best practices.

 

Online Resources: We also maintain a library of online resources on our dealer portal, which includes video tutorials, how-to articles, and downloadable guides. You can access these resources anytime to support your installation process or to train your team.

 

Dedicated Support: If you encounter any issues or need further clarification, our dealer support team is available to provide real-time assistance.

 

Our goal is to ensure you have all the knowledge and resources you need to successfully install our products and offer top-tier service to your customers.

Yes, we do. At HoseBox, we believe in supporting our dealers and distributors with a full suite of marketing materials to help you promote our products and assist your customers with installation and maintenance.

 

Here’s what you can expect:

 

Product Brochures: We provide comprehensive product brochures that outline the unique features, benefits, and specifications of our products. These can be used for in-store displays or digital marketing campaigns.

 

Installation & Maintenance Guides: Alongside our products, we offer detailed installation and maintenance guides. These guides serve as a valuable resource for your customers, ensuring they have the information they need to properly install and maintain their purchased products.

 

Promotional Materials: We also supply a variety of promotional materials, such as banners, posters, and standees, to enhance your in-store product display.

Dealers and distributors can provide support to their customers for product maintenance in several ways:

 

Leverage HoseBox Training Resources: As a dealer or distributor, you have access to a wealth of training materials from HoseBox, including installation and maintenance guides and demo videos. These can be passed along to your customers to provide them with the knowledge they need to maintain their products.

 

Offer Maintenance Workshops: Consider conducting maintenance workshops or webinars for your customers. During these sessions, you can demonstrate the proper care and upkeep of HoseBox products. This not only helps customers but also establishes you as a trusted expert.

 

Develop a Dedicated Support Team: A knowledgeable support team can be invaluable in assisting your customers with maintenance queries. Make sure your support team is thoroughly trained on all HoseBox products and maintenance procedures.

 

Provide Routine Maintenance Services: If it aligns with your business model, you may offer routine maintenance services. This adds value to your customers’ experience and ensures that their HoseBox products remain in top shape.

 

Communicate Regularly: Regular communication with your customers about maintenance schedules, tips, and product updates can help them keep their products functioning optimally. Consider creating a newsletter or blog to share this valuable information.

 

By implementing these strategies, you can help your customers get the most out of their HoseBox products, resulting in higher customer satisfaction and loyalty.

At HoseBox, we are committed to providing high-quality, reliable products. However, in the unlikely event of a defective product, we have a clear and fair policy in place:

 

  1. Notification: We ask that dealers and distributors notify us of any defective product within 30 days of receiving the shipment. This allows us to take immediate action to rectify the situation.
  2. Investigation: Once notified, we’ll initiate an investigation process to verify the claim. This may include asking for photos, product samples, or other forms of evidence to help us understand the issue.
  3. Replacement or Credit: If the product is indeed defective, we will replace it at no cost to the dealer or distributor. Alternatively, a credit could be applied to their account for the cost of the defective goods, to be used on future orders.
  4. Continuous Improvement: We take each defective product claim seriously as they provide valuable information to improve our manufacturing processes. Each case is analyzed thoroughly to ensure similar issues don’t occur in the future.

 

We believe in the quality of our products, and we stand by our dealers and distributors by offering this policy to handle any issues swiftly and efficiently.

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